Refund policy

EnOr LuXe Return Policy

Returns

We want you to love your EnOr LuXe purchase.

If you’re not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

  • Unused and in its original condition
  • Returned with all original packaging, tags, dust bag, and accessories
  • Free from scratches, stains, odors, or signs of wear
  • Accompanied by proof of purchase

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

Approved refunds of More than $50.00 will be issued to the original payment method within 5–10 business days.

Reasons a Return or Exchange May Be Denied

To maintain the quality and integrity of our products, EnOr LuXe reserves the right to deny any return or exchange if:

  • The return request is made after the 14-day return period.
  • The item has been used, worn, washed, or altered.
  • The item is returned without its original tags, dust bag, packaging, or accessories.
  • The item shows signs of wear, including scratches, stains, odors, makeup, perfume, smoke, pet hair, or other damage.
  • The product has been intentionally damaged or improperly cared for.
  • The item was purchased as a final sale or clearance item.
  • The item is personalized, monogrammed, or custom-made.
  • Proof of purchase cannot be provided.
  • The returned item does not match the original order or has been substituted with another item.
  • The return package is missing parts or accessories that were originally included.
  • The item has been returned without prior authorization, if your return process requires approval.
  • The return or exchange request violates our Terms of Service or Return Policy.
  • We determine, based on reasonable evidence, that the request involves fraudulent, abusive, or deceptive activity.

Store Credit Policy

At EnOr LuXe, we strive to ensure every purchase meets your expectations.

Eligibility

To qualify for a store credit, items must:

  • Be returned within 14 days of delivery.
  • Be unused, unworn, and in their original condition.
  • Include all original tags, dust bags, packaging, and accessories.
  • Be accompanied by proof of purchase.

For approved returns valued at less than $50.00, a store credit will be issued.

Store credit:

  • Never expires.
  • May be used toward any future purchase on the EnOr LuXe website.
  • Cannot be redeemed for cash.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale items
  • Personalized or monogrammed products
  • Custom-made handbags
  • Items showing signs of wear or damage after delivery 

Exchanges

We currently offer exchanges for defective or damaged items only.

If your order arrives damaged, defective from EnOr LuXe headquarters,or you receive the wrong item, please contact us within 48 hours of delivery with photographs of the item (s)and packaging.

If the claim is approved, EnOr LuXe will provide a replacement, refund, and prepaid return shipping label at no additional cost.

If you receive a damaged item, please contact us within 48 hours of delivery with photos of the item and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or we made an error.

For your protection, we recommend using a trackable shipping service.

If the return is due to our error or a defective item, we will cover the cost of return shipping.

PLEASE NOTE: For all other approved returns, customers are responsible for return shipping costs.

Fraud Prevention & Abuse Policy

EnOr LuXe is committed to protecting our customers, our team, and our business from fraudulent activity.

We reserve the right to refuse returns, refunds, exchanges, or future orders where we reasonably believe there has been misuse of our policies or fraudulent activity, including but not limited to:

  • Returning used, damaged, altered, or counterfeit merchandise.
  • False claims regarding non-delivery, damage, or missing items.
  • Chargeback abuse.
  • Repeated or excessive return activity that appears intended to exploit our return policy.
  • Any other conduct that violates our Terms of Service.

Where there is reasonable evidence of fraud or other unlawful activity, EnOr LuXe reserves the right to:

  • Deny the return or refund request.
  • Suspend or permanently close customer accounts.
  • Refuse future orders associated with the individual, including those using the same name, email address, phone number, billing address, shipping address, payment method, or other identifying information, where permitted by applicable law.
  • Share relevant information with payment processors, shipping carriers, insurance providers, and law enforcement authorities when appropriate or legally required.
  • Pursue any other legal remedies available.

Providing false information or attempting to obtain merchandise or refunds through deceptive means may constitute fraud and may be reported to the appropriate authorities.