Legal notice

Fraud Prevention & Abuse Policy

EnOr LuXe is committed to protecting our customers, our team, and our business from fraudulent activity.

We reserve the right to refuse returns, refunds, exchanges, or future orders where we reasonably believe there has been misuse of our policies or fraudulent activity, including but not limited to:

• Returning used, damaged, altered, or counterfeit merchandise.
• False claims regarding non-delivery, damage, or missing items.
• Chargeback abuse.
• Repeated or excessive return activity that appears intended to exploit our return policy.
• Any other conduct that violates our Terms of Service.

Where there is reasonable evidence of fraud or other unlawful activity, EnOr LuXe reserves the right to:

• Deny the return or refund request.
• Suspend or permanently close customer accounts.
• Refuse future orders associated with the individual, including those using the same name, email address, phone number, billing address, shipping address, payment method, or other identifying information, where permitted by applicable law.
• Share relevant information with payment processors, shipping carriers, insurance providers, and law enforcement authorities when appropriate or legally required.
• Pursue any other legal remedies available.

Providing false information or attempting to obtain merchandise or refunds through deceptive means may constitute fraud and may be reported to the appropriate authorities.